FAQs

The FAQs / Knowledge Base has 229 support references created by support professionals who have resolved issues for our customers. It is constantly updated to ensure that you have access to the very latest information. Click on a link below or browse the topics at the left. You can also type in a keyword search at the top left.
  1. SoftChalk Create 9 New Features
  2. How do I get started with Google Analytics?
  3. Is there a cost or subscription needed for Getty Images when using the Media Search tool via SoftChalk Create?
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  1. SoftChalk Cloud
  2. Account and Upgrade Questions Can I change my username in SoftChalk Cloud?
  3. Getting Started Can I update to Java 7 Update 51 and use the web launch version of SoftChalk Create?
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  1. Getting Started
  2. Besides the FAQs / Knowledge Base area, where else can I learn more about SoftChalk Create and SoftChalk Cloud?
  3. Do you have a guide for students who use SoftChalk lessons?
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  1. Upgrade to SoftChalk Create
  2. Can I move my lessons back and forth between SoftChalk 7 and SoftChalk Create?
  3. Can I use my SoftChalk 7 license key in SoftChalk Create (Desktop Version)?
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  1. eBook (iPad and Chromebook)
  2. Do you have a guide for using eBook Builder BETA?
  3. I have noticed some features are not working properly or are not available when using eBook Builder BETA. How do I know what is available with this feature?
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  1. Learning Management Systems
  2. Other Do you have a guide for students who use SoftChalk lessons?
  3. Angel Do you have a guide for students who use SoftChalk lessons?
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  1. PowerPoint Questions
  2. Do you have a guide explaining how to put my PowerPoint content into a SoftChalk lesson?
  3. How do I import my PowerPoint presentation into an activity in SoftChalk such as the Photo Album or Slideshow?
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  1. Installation
  2. I have a Macintosh running OS 10.5.8 (Leopard). When I install SoftChalk Create and click on the SoftChalk 9 icon, the application doesn't open. What should I do?
  3. When I try to run SoftChalk Create I get an error message, "Cannot find the main class." What should I do?
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  1. License Key
  2. Does the SoftChalk (Desktop Version) license allow me to install SoftChalk on both my office and my home computers? Or do I need to purchase an additional license?
  3. How do I enter my license key? My Free Trial version of SoftChalk has expired!
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  1. Older SoftChalk Versions
  2. License Key - Older Versions I have SoftChalk 5 (or SoftChalk 4). Vista is my operating system. I'm trying to enter my license information. I get a message to login as Administrator but I am the Administrator on my computer. What should I do?
  3. Installation - Older Versions I have SoftChalk 5 (or SoftChalk 4). When I click on my SoftChalk icon from the desktop, the program does not start. What should I do?
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  1. Activities, QuizPoppers and TextPoppers
  2. Can I keep track of the time it takes a student to complete an activity?
  3. Can I put multiple questions into a QuizPopper?
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  1. Media and Hyperlinks
  2. Media Miscellaneous I am having trouble viewing embedded YouTube and Vimeo videos in my SoftChalk lessons. What should I do?
  3. Video I am having trouble viewing embedded YouTube and Vimeo videos in my SoftChalk lessons. What should I do?
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  1. Conversion of Word, PDF and Web Files
  2. How do I convert my PDF file into a SoftChalk lesson?
  3. How do I convert my Web page into a SoftChalk lesson?
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  1. Miscellaneous
  2. I am having trouble viewing embedded YouTube and Vimeo videos in my SoftChalk lessons. What should I do?
  3. Do I need to be connected to the internet to work in SoftChalk?
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  1. Lesson Options and Styles
  2. Can I modify the styles that come with SoftChalk? Can I create my own style?
  3. How do I add a Table of Contents to my lesson?
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  1. Accessibility
  2. Does SoftChalk have a guide discussing SoftChalk's accessibility compliance? Does SoftChalk have a VPAT (Voluntary Product Evaluation Template)?
  3. My students use JAWS 13 as the screenreader software to view SoftChalk lessons. Is there an additional step for reading TextPoppers in the SoftChalk lesson for this version of JAWS?
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