FAQs

The FAQs / Knowledge Base has 229 support references created by support professionals who have resolved issues for our customers. It is constantly updated to ensure that you have access to the very latest information. Click on a link below or browse the topics at the left. You can also type in a keyword search at the top left.
  1. Getting Started
  2. Besides the FAQs / Knowledge Base area, where else can I learn more about SoftChalk Create and SoftChalk Cloud?
  3. Do you have a guide for students who use SoftChalk lessons?
  4. More...
  1. SoftChalk Cloud
  2. Account and Upgrade Questions Can I change my username in SoftChalk Cloud?
  3. Create Online Can I open Create Online in multiple browser tabs?
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  1. SoftChalk Create 10 New Features
  2. What are the new features included in the upgrade to SoftChalk Create 10?
  1. Upgrade to SoftChalk Create
  2. Can I move my lessons back and forth between SoftChalk Create 9 and SoftChalk Create 10?
  3. How do I open lessons I created with SoftChalk Create 9 in SoftChalk Create 10?
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  1. PowerPoint Questions
  2. Do you have a guide explaining how to put my PowerPoint content into a SoftChalk lesson?
  3. How do I import my PowerPoint presentation into an activity in SoftChalk such as the Photo Album or Slideshow?
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  1. Miscellaneous
  2. I am having trouble viewing embedded YouTube and Vimeo videos in my SoftChalk lessons. What should I do?
  3. Do I need to be connected to the internet to work in SoftChalk?
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  1. Media and Hyperlinks
  2. Video I am having trouble viewing embedded YouTube and Vimeo videos in my SoftChalk lessons. What should I do?
  3. Media Miscellaneous I am having trouble viewing embedded YouTube and Vimeo videos in my SoftChalk lessons. What should I do?
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  1. License Key
  2. Does the SoftChalk (Desktop Version) license allow me to install SoftChalk on both my office and my home computers? Or do I need to purchase an additional license?
  3. How do I enter my license key? My Free Trial version of SoftChalk has expired!
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  1. Lesson Options and Styles
  2. Are there any special instructions I should give my students when using the 'Print Certificate of Completion' option for my SoftChalk lessons?
  3. Can I modify the styles that come with SoftChalk? Can I create my own style?
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  1. Learning Management Systems
  2. Jenzabar Do you have a guide for students who use SoftChalk lessons?
  3. Sakai Do you have a guide for students who use SoftChalk lessons?
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  1. Installation
  2. When I try to run SoftChalk Create I get an error message, "Cannot find the main class." What should I do?
  3. What is the latest update for SoftChalk Create? How do I find out if I have the latest update?
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  1. eBooks
  2. As an instructor, how do I update an eBook?
  3. Can I create eBooks with the Desktop Version of SoftChalk Create 10?
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  1. Conversion of Word, PDF and Web Files
  2. How do I convert my PDF file into a SoftChalk lesson?
  3. How do I convert my Web page into a SoftChalk lesson?
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  1. Activities, QuizPoppers and TextPoppers
  2. Can I keep track of the time it takes a student to complete an activity?
  3. Can I put multiple questions into a QuizPopper?
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  1. Accessibility
  2. Does SoftChalk have a guide discussing SoftChalk's accessibility compliance? Does SoftChalk have a VPAT (Voluntary Product Evaluation Template)?
  3. My students use JAWS 13 as the screenreader software to view SoftChalk lessons. Is there an additional step for reading TextPoppers in the SoftChalk lesson for this version of JAWS?
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