FAQs

The FAQs / Knowledge Base has 221 support references created by support professionals who have resolved issues for our customers. It is constantly updated to ensure that you have access to the very latest information. Click on a link below or browse the topics at the left. You can also type in a keyword search at the top left.
  1. SoftChalk Create 9 New Features
  2. How do I get started with Google Analytics?
  3. Is there a cost or subscription needed for Getty Images when using the Media Search tool via SoftChalk Create?
  4. SoftChalk just released the update to version 9 for Cloud users. I have SoftChalk Desktop with Gold Support, when will I be upgraded to version 9?
  5. What are the new features included in the upgrade to SoftChalk 9?
  1. SoftChalk Cloud
  2. Account and Upgrade Questions Can I change my username in SoftChalk Cloud?
  3. Getting Started Can I update to Java 7 Update 51 and use the web launch version of SoftChalk Create?
  4. Installation and Error Messages Can I update to Java 7 Update 51 and use the web launch version of SoftChalk Create?
  5. Collaboration Questions Can two users work in the same lesson at the same time in SoftChalk Cloud?
  6. Collaboration Questions Does SoftChalk Cloud have any collaborative features?
  7. Account and Upgrade Questions How do I change my password in SoftChalk Cloud?
  8. Account and Upgrade Questions How do I create a free trial SoftChalk Cloud account? What happens after the expiration time? How do I purchase a subscription?
  9. Getting Started How do I create learning content to put in SoftChalk Cloud?
  10. Getting Started How do I get started with SoftChalk Cloud?
  11. Getting Started How do I modify learning content I find on Cloud?
  12. Account and Upgrade Questions How do I receive an email notification if there is a scheduled downtime for SoftChalk Cloud or an unexpected disruption of services with SoftChalk Cloud?
  13. Installation and Error Messages How do I uninstall and re-install Java?
  14. Account and Upgrade Questions How much does it cost to use SoftChalk Cloud?
  15. Getting Started I already have content in SoftChalk Cloud that is public. How do I add a description to this content or change other Metadata?
  16. Miscellaneous Cloud Questions I already have content in SoftChalk Cloud that is public. How do I add a description to this content or change other Metadata?
  17. More...
  1. Getting Started
  2. Besides the FAQs / Knowledge Base area, where else can I learn more about SoftChalk Create and SoftChalk Cloud?
  3. Do you have a guide for students who use SoftChalk lessons?
  4. How do I create a lesson in a foreign language?
  5. How do I quickly learn to create lessons with SoftChalk?
  6. How do I upload my SoftChalk lesson into my learning management system (Angel, BrainHoney, Blackboard, Instructure Canvas, CourseSites by Blackboard, Desire2Learn (D2L), eCollege, Jenzabar, Moodle or Sakai)?
  7. I am using Internet Explorer to view a SoftChalk lesson. The information bar at the top keeps saying that it is blocking Active X content. How can I turn off this function?
  8. I want to share my SoftChalk content with students and colleagues. I don't have access to a website or a learning management system. Can I email this content? What do you recommend?
  9. What is the latest update for SoftChalk Create? How do I find out if I have the latest update?
  10. What web browsers should I use when viewing SoftChalk lessons? Is the Chrome browser supported?
  11. Where do I learn more about SoftChalk's accessibility compliance?
  1. Upgrade to SoftChalk Create
  2. Can I move my lessons back and forth between SoftChalk 7 and SoftChalk Create?
  3. Can I use my SoftChalk 7 license key in SoftChalk Create (Desktop Version)?
  4. How do I open lessons I created with SoftChalk 7 in SoftChalk Create?
  5. I am still using SoftChalk 7 but the links to the User Guide and Installation Guide on your support page point to a more recent version than mine. Do you have links to the SoftChalk 7 User Guide and Installation Guide?
  6. I created a lesson using an earlier version of SoftChalk and included the ScoreTracker feature. Now, when I open the lesson in SoftChalk Create, I can't remove the Submit to ScoreTracker information. What should I do?
  7. I have some questions about installing SoftChalk Create (Desktop Version). Where can I get help?
  8. If I uninstall SoftChalk 7 will I lose the styles I created in StyleBuilder?
  9. If I uninstall SoftChalk 7, will I lose my Library items?
  10. Should I uninstall SoftChalk 7 after I have entered my license information in SoftChalk Create (Desktop Version)?
  11. What are some of the new features and enhancements in SoftChalk Create?
  12. What are the differences between the Web Launch Version and Desktop Version of SoftChalk Create?
  13. What is the latest update for SoftChalk Create? How do I find out if I have the latest update?
  1. eBook (iPad and Chromebook)
  2. Do you have a guide for using eBook Builder BETA?
  3. I have noticed some features are not working properly or are not available when using eBook Builder BETA. How do I know what is available with this feature?
  4. My students aren't seeing the latest version of the eBook that I have recently updated. How do I fix this?
  5. What platforms support eBook and SoftChalk?
  6. With eCourses no longer supported in the most recent version of SoftChalk (Create 9), can our eCourse content be converted and made available as an eBook that preserves the current left hand navigation found in the eCourse?
  1. Learning Management Systems
  2. Moodle Do you have a guide for students who use SoftChalk lessons?
  3. Angel Do you have a guide for students who use SoftChalk lessons?
  4. Desire2Learn Do you have a guide for students who use SoftChalk lessons?
  5. Other Do you have a guide for students who use SoftChalk lessons?
  6. Sakai Do you have a guide for students who use SoftChalk lessons?
  7. Canvas (Instructure) Do you have a guide for students who use SoftChalk lessons?
  8. BrainHoney Do you have a guide for students who use SoftChalk lessons?
  9. Jenzabar Do you have a guide for students who use SoftChalk lessons?
  10. eCollege Do you have a guide for students who use SoftChalk lessons?
  11. Moodle How do I edit the Description field for my LTI link (also called the Activity Description) in Moodle?
  12. Desire2Learn How do I edit the Description field for my LTI link in Desire2Learn (D2L)?
  13. BrainHoney I am a BrainHoney Administrator. My instructors are using SoftChalk Cloud. Where can I find information on enabling the LTI feature for BrainHoney ?
  14. Canvas (Instructure) I am a Canvas Administrator. My instructors are using SoftChalk Cloud. Where can I find instructions on enabling the LTI feature for Canvas?
  15. Desire2Learn I am a Desire2Learn (D2L) Administrator. My instructors are using SoftChalk Cloud. Where can I find instructions on enabling the LTI feature for Desire2Learn?
  16. Moodle I am a Moodle Administrator. My instructors are using SoftChalk Cloud. Where can I find information on enabling the LTI feature for Moodle?
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  1. PowerPoint Questions
  2. Do you have a guide explaining how to put my PowerPoint content into a SoftChalk lesson?
  3. How do I import my PowerPoint presentation into an activity in SoftChalk such as the Photo Album or Slideshow?
  4. How do I transfer text from my PowerPoint file to my SoftChalk lesson without having to copy and paste text from each slide?
  5. What are some popular programs used to create videos or Flash animations of PowerPoint presentations? Can I put these videos or animations into a SoftChalk lesson?
  1. Installation
  2. I have a Macintosh running OS 10.5.8 (Leopard). When I install SoftChalk Create and click on the SoftChalk 9 icon, the application doesn't open. What should I do?
  3. Can I update to Java 7 Update 51 and use the web launch version of SoftChalk Create?
  4. When I try to run SoftChalk Create I get an error message, "Cannot find the main class." What should I do?
  5. What is the latest update for SoftChalk Create? How do I find out if I have the latest update?
  6. I have a Macintosh running OS 10.8 (Mountain Lion). When I try to install SoftChalk Create (Desktop Version), I get an error: "SoftChalk9.app" can't be opened because it was not downloaded from the Mac App Store. What should I do?
  7. I have a Macintosh running OSX 10.8 (Mountain Lion). Since installing the most recent system update I can no longer launch SoftChalk Create using Safari. When I click the Create Content button on the SoftChalk website, nothing happens. What should I do?
  8. When I try to run SoftChalk, I get an error message, "Unable to create Application directory. C:\Users\USERNAME\Application Data\SoftChalk\LessonBuider 9. SoftChalk will close" What should I do?
  9. When I click on my Create 8 icon from the desktop, the program does not start. What should I do?
  10. When I tried to download the installer, it took a long time. Now when I click on the installer, I get an error message "Installer integrity check has failed." What should I do?
  11. Is there any difference between the trial version of SoftChalk Create and the purchased version?
  12. When I try to run SoftChalk I get an error message, "The application failed to initialize properly." What should I do?
  13. I downloaded my SoftChalk installer to my computer. When I click on the installer, I get a message, "SoftChalk8_setup.exe is not a valid Win32 application." What should I do?
  14. I have a Macintosh. I downloaded the installer but when I double-clicked on the SoftChalk 9 icon, the program failed to come up. What should I do?
  15. When I try to open SoftChalk Create on my Macintosh, the program freezes and I'm unable to use the application. I have to force quit to exit the program. What should I do?
  16. I have upgraded to the latest Macintosh Operating System OSX 10.9 (Mavericks). Now I cannot get SoftChalk Create to launch. What should I do?
  1. License Key
  2. Does the SoftChalk (Desktop Version) license allow me to install SoftChalk on both my office and my home computers? Or do I need to purchase an additional license?
  3. How do I enter my license key? My Free Trial version of SoftChalk has expired!
  4. I have a Macintosh Lion (10.7 or higher). SoftChalk appears to accept my license name and license key, but when I exit and reopen SoftChalk I have to re-enter my license key information. What should I do?
  5. When I try to enter my license key, I get the message, "My name is missing the first dash." What should I do?
  6. Windows 7 is my operating system. I am having trouble entering my license information. What should I do?
  7. Windows Vista is my operating system. I am having trouble entering my license information. What should I do?
  8. Windows XP is my operating system. I am having trouble entering my license information. What should I do?
  1. Older SoftChalk Versions
  2. License Key - Older Versions I have SoftChalk 5 (or SoftChalk 4). Vista is my operating system. I'm trying to enter my license information. I get a message to login as Administrator but I am the Administrator on my computer. What should I do?
  3. Installation - Older Versions I have SoftChalk 5 (or SoftChalk 4). When I click on my SoftChalk icon from the desktop, the program does not start. What should I do?
  4. Installation - Older Versions I have SoftChalk 5 (or SoftChalk 4). When I try to run SoftChalk I get an error message, "Cannot find the main class." What should I do?
  5. Installation - Older Versions I have SoftChalk 5 (or SoftChalk 4). Windows 7 is my operating system. I am having trouble with my installation. What should I do?
  6. License Key - Older Versions I have SoftChalk 5 (or SoftChalk 4). Windows 7 is my operating system. I'm trying to enter my license information. I get a message to login as Administrator but I am the Administrator on my computer. What should I do?
  7. Installation - Older Versions I have SoftChalk 5 (or SoftChalk 4). Windows Vista is my operating system. I am having trouble with my installation. What should I do?
  8. Installation - Older Versions I have SoftChalk 5 (or SoftChalk 4). Windows XP is my operating system. I am having trouble with my installation. What should I do?
  9. Installation - Older Versions I have the Kaspersky anti-virus program. When I try to run the SoftChalk installer, I get an error message that there is a virus in the installer. What should I do?
  1. Activities, QuizPoppers and TextPoppers
  2. Can I keep track of the time it takes a student to complete an activity?
  3. Can I put multiple questions into a QuizPopper?
  4. How do I access the Equation Editor within a QuizPopper or TextPopper?
  5. How do I add groups of quiz questions?
  6. How do I put a larger image into the Hot Spot activity?
  7. I have SoftChalk 5 and am viewing my lessons with Internet Explorer 8. Some of my TextPoppers are not showing up. What should I do?
  8. My activity appears cut off (part of the screen or information is missing) when I preview my lesson in a web browser. For instance, part of my crossword puzzle is missing. What should I do?
  1. Media and Hyperlinks
  2. Video I am having trouble viewing embedded YouTube and Vimeo videos in my SoftChalk lessons. What should I do?
  3. Media Miscellaneous I am having trouble viewing embedded YouTube and Vimeo videos in my SoftChalk lessons. What should I do?
  4. Media Miscellaneous Are there limits on the size of a media (audio or video) file that I can put into my lesson?
  5. Audio How do I auto play an audio file (e.g. .mp3 or .wav) when students view a lesson page?
  6. Audio How do I change what media player Firefox uses to view .mp3 files?
  7. Hyperlinks How do I create a hyperlink to another website?
  8. Hyperlinks How do I create internal links within a lesson (i.e. bookmarks)?
  9. Images How do I get images from OpenOffice Writer into SoftChalk?
  10. Images How do I get text to wrap around an image in my lesson?
  11. Video How do I incorporate my Adobe Captivate video into a lesson?
  12. Video How do I incorporate my Articulate Engage video into a lesson?
  13. Video How do I incorporate my Articulate Presenter video into a lesson?
  14. Video How do I incorporate my Camtasia video into a lesson?
  15. Video How do I incorporate my Flash video into a lesson?
  16. Hyperlinks How do I link to a file within my lesson?
  17. More...
  1. Conversion of Word, PDF and Web Files
  2. How do I convert my PDF file into a SoftChalk lesson?
  3. How do I convert my Web page into a SoftChalk lesson?
  4. How do I convert my Word document into a SoftChalk lesson?
  1. Miscellaneous
  2. I am having trouble viewing embedded YouTube and Vimeo videos in my SoftChalk lessons. What should I do?
  3. Do I need to be connected to the internet to work in SoftChalk?
  4. Does SoftChalk have a scenario branching or case study feature?
  5. How do I add a row to a table? How do I add a column to a table?
  6. How do I clear my web browser's cache, cookies, and history?
  7. How do I edit the HTML source code for my lesson?
  8. How do I put a poll or survey into a SoftChalk lesson?
  9. I am having trouble saving my lesson. I am getting a Page Writer error message. What should I do?
  10. I am trying to access an archived webinar on the SoftChalk website, but I am unable to view the video. What should I do?
  11. I created a lesson using an earlier version of SoftChalk and included the ScoreTracker feature. Now, when I open the lesson in SoftChalk Create, I can't remove the Submit to ScoreTracker information. What should I do?
  12. I have heard about "Heartbleed," a security vulnerability in OpenSSL. Can you tell me more about it and if it affects SoftChalk?
  13. I receive the following error message when trying to launch or edit a lesson from the Cloud while using Firefox as my browser. Error: Unable to access jarfile softchalk.jar. I am able to launch in Internet Explorer. What should I do to fix this issue in Firefox?
  14. Is there an issue with saving SoftChalk lessons to a Dropbox account?
  15. The text in my lesson is overlapping in the SoftChalk Create main editing window, but looks fine when I preview my lesson in a web browser. What should I do?
  16. When I log into SoftChalk Cloud and try to navigate around the site, the loading time is extremely slow and I receive a pop up message reading "Warning: Unresponsive plugin. Java Deployment Toolkit 7.0.150.3 may be busy, or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete." What should I do?
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  1. Lesson Options and Styles
  2. Can I modify the styles that come with SoftChalk? Can I create my own style?
  3. How do I add a Table of Contents to my lesson?
  4. How do I get text to display in the heading area of my lesson page?
  5. How do I remove the page numbers on the navigation bar at the top of my lesson page?
  1. Accessibility
  2. Does SoftChalk have a guide discussing SoftChalk's accessibility compliance? Does SoftChalk have a VPAT (Voluntary Product Evaluation Template)?
  3. My students use JAWS 13 as the screenreader software to view SoftChalk lessons. Is there an additional step for reading TextPoppers in the SoftChalk lesson for this version of JAWS?
  4. Where can I find a list of the keyboard controls for activities in SoftChalk lessons?