FAQs

The FAQs / Knowledge Base has 173 support references created by support professionals who have resolved issues for our customers. It is constantly updated to ensure that you have access to the very latest information. Click on a link below or browse the topics at the left. You can also type in a keyword search at the top left.
  1. SoftChalk Cloud
  2. How do I get started with SoftChalk Cloud?
  3. How much does it cost to use SoftChalk Cloud?
  4. How do I create learning content to put in SoftChalk Cloud?
  5. I think my institution has a firewall that is preventing me from saving content to SoftChalk Cloud. What should I do?
  6. Does SoftChalk Cloud have any collaborative features?
  7. I have SoftChalk 7 (desktop version). When I try to save content to SoftChalk Cloud, I get the error messages "Error Uploading Package. Upload Failed." What should I do?
  8. When I try to publish a lesson or learning object to SoftChalk Cloud, I get a message "Error uploading package. Extraction failed" and "uploaded=false." What should I do?
  9. Can two users work in the same lesson at the same time in SoftChalk Cloud?
  10. How do I modify learning content I find on Cloud?
  11. What is the storage space allotted to SoftChalk Cloud users?
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  1. Getting Started
  2. How do I quickly learn to create lessons with SoftChalk?
  3. How do I upload my SoftChalk lesson into my learning management system (Angel, BrainHoney, Blackboard, Instructure Canvas, CourseSites by Blackboard, Desire2Learn (D2L), eCollege, Moodle or Sakai)?
  4. Do you have a guide for students who use SoftChalk lessons?
  5. What is the latest update for SoftChalk Create? How do I find out if I have the latest update?
  6. What web browsers should I use when viewing SoftChalk lessons? Is the Chrome browser supported?
  7. Besides the FAQs / Knowledge Base area, where else can I learn more about SoftChalk Create and SoftChalk Cloud?
  8. I want to share my SoftChalk content with students and colleagues. I don't have access to a website or a learning management system. Can I email this content? What do you recommend?
  9. Where do I learn more about SoftChalk's accessibility compliance?
  10. How do I create a lesson in a foreign language?
  11. I am using Internet Explorer to view a SoftChalk lesson. The information bar at the top keeps saying that it is blocking Active X content. How can I turn off this function?
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  1. Upgrade to SoftChalk Create
  2. Can I use my SoftChalk 7 license key in SoftChalk Create (Desktop Version)?
  3. Can I move my lessons back and forth between SoftChalk 7 and SoftChalk Create?
  4. What are some of the new features and enhancements in SoftChalk Create?
  5. I have some questions about installing SoftChalk Create (Desktop Version). Where can I get help?
  6. Should I uninstall SoftChalk 7 after I have entered my license information in SoftChalk Create (Desktop Version)?
  7. How do I open lessons I created with SoftChalk 7 in SoftChalk Create?
  8. If I uninstall SoftChalk 7 will I lose the styles I created in StyleBuilder?
  9. I created a lesson using an earlier version of SoftChalk and included the ScoreTracker feature. Now, when I open the lesson in SoftChalk Create, I can't remove the Submit to ScoreTracker information. What should I do?
  10. What are the differences between the Web Launch Version and Desktop Version of SoftChalk Create?
  11. I am still using SoftChalk 7 but the links to the User Guide and Installation Guide on your support page point to a more recent version than mine. Do you have links to the SoftChalk 7 User Guide and Installation Guide?
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  1. Blackboard Users
  2. Faculty Questions I am a faculty member. Where can I find instructions on uploading my SoftChalk lesson to Blackboard 9.0 or Blackboard 9.1?
  3. Blackboard Administrators Only Do you have a guide for students who use SoftChalk lessons?
  4. Faculty Questions Do you have a guide for students who use SoftChalk lessons?
  5. Blackboard Administrators Only I am a Blackboard 9.0/9.1 Administrator. What is the latest version for the SoftChalk Publish with ScoreCenter building block?
  6. Blackboard Administrators Only What web browsers should I use when viewing SoftChalk lessons? Is the Chrome browser supported?
  7. Faculty Questions What web browsers should I use when viewing SoftChalk lessons? Is the Chrome browser supported?
  8. Blackboard Administrators Only Some students report that a Finish button does not appear at the end of their ScoreCenter lessons. What could be the issue?
  9. Faculty Questions Some students report that a Finish button does not appear at the end of their ScoreCenter lessons. What could be the issue?
  10. Blackboard Administrators Only I am a Blackboard Administrator. Where can I download the SoftChalk Building Block?
  11. Blackboard Administrators Only What is the ScoreCenter feature in SoftChalk? Do you recommend that I use this feature rather than SCORM to collect scores from my students in the Blackboard Grade Center?
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  1. ScoreTracker Retirement
  2. What are some of the additional features that the ScoreCenter in Cloud provides over the ScoreTracker?
  3. I understand that the SoftChalk ScoreTracker will be retired on May 31, 2012 (and that new account creation for ScoreTracker will not be available effective October 14, 2011). Does SoftChalk have an alternative to the ScoreTracker for collecting student scores?
  4. How do I retrieve my scoring data in the ScoreTracker?
  1. PowerPoint Files
  2. Do you have a guide explaining how to put my PowerPoint content into a SoftChalk lesson?
  3. How do I import my PowerPoint presentation into an activity in SoftChalk such as the Photo Album or Slideshow?
  4. How do I transfer text from my PowerPoint file to my SoftChalk lesson without having to copy and paste text from each slide?
  5. What are some popular programs used to create videos or Flash animations of PowerPoint presentations? Can I put these videos or animations into a SoftChalk lesson?
  1. Installation
  2. I have a Macintosh running OS 10.5.8 (Leopard). When I install SoftChalk Create and click on the SoftChalk 8 icon, the application doesn't open. What should I do?
  3. When I try to run SoftChalk Create I get an error message, "Cannot find the main class." What should I do?
  4. When I click on my Create 8 icon from the desktop, the program does not start. What should I do?
  5. Is there any difference between the trial version of SoftChalk Create and the purchased version?
  6. I have a Macintosh running OS 10.8 (Mountain Lion). When I try to install SoftChalk Create (Desktop Version), I get an error: "SoftChalk8.app" can't be opened because it was not downloaded from the Mac App Store. What should I do?
  7. When I tried to download the installer, it took a long time. Now when I click on the installer, I get an error message "Installer integrity check has failed." What should I do?
  8. When I try to run SoftChalk, I get an error message, "Unable to create Application directory. C:\Users\USERNAME\Application Data\SoftChalk\LessonBuider 8. SoftChalk will close" What should I do?
  9. I have a Macintosh. I downloaded the installer but when I double-clicked on the SoftChalk 8 icon, the program failed to come up. What should I do?
  10. I downloaded my SoftChalk installer to my computer. When I click on the installer, I get a message, "SoftChalk8_setup.exe is not a valid Win32 application." What should I do?
  11. When I try to run SoftChalk I get an error message, "The application failed to initialize properly." What should I do?
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  1. License Key
  2. How do I enter my license key? My Free Trial version of SoftChalk has expired!
  3. Does the SoftChalk (Desktop Version) license allow me to install SoftChalk on both my office and my home computers? Or do I need to purchase an additional license?
  4. Windows 7 is my operating system. I am having trouble entering my license information. What should I do?
  5. When I try to enter my license key, I get the message, "My name is missing the first dash." What should I do?
  6. Windows XP is my operating system. I am having trouble entering my license information. What should I do?
  7. Windows Vista is my operating system. I am having trouble entering my license information. What should I do?
  8. I have a Macintosh Lion (10.7 or higher). SoftChalk appears to accept my license name and license key, but when I exit and reopen SoftChalk I have to re-enter my license key information. What should I do?
  1. Older SoftChalk Versions
  2. Installation - Older Versions I have SoftChalk 5 (or SoftChalk 4). Windows 7 is my operating system. I am having trouble with my installation. What should I do?
  3. Installation - Older Versions I have SoftChalk 5 (or SoftChalk 4). When I click on my SoftChalk icon from the desktop, the program does not start. What should I do?
  4. License Key - Older Versions I have SoftChalk 5 (or SoftChalk 4). Windows 7 is my operating system. I'm trying to enter my license information. I get a message to login as Administrator but I am the Administrator on my computer. What should I do?
  5. Installation - Older Versions I have SoftChalk 5 (or SoftChalk 4). When I try to run SoftChalk I get an error message, "Cannot find the main class." What should I do?
  6. Installation - Older Versions I have SoftChalk 5 (or SoftChalk 4). Windows XP is my operating system. I am having trouble with my installation. What should I do?
  7. Installation - Older Versions I have the Kaspersky anti-virus program. When I try to run the SoftChalk installer, I get an error message that there is a virus in the installer. What should I do?
  8. Installation - Older Versions I have SoftChalk 5 (or SoftChalk 4). Windows Vista is my operating system. I am having trouble with my installation. What should I do?
  9. License Key - Older Versions I have SoftChalk 5 (or SoftChalk 4). Vista is my operating system. I'm trying to enter my license information. I get a message to login as Administrator but I am the Administrator on my computer. What should I do?
  1. Learning Management Systems
  2. Blackboard Academic Versions 7 and 8 Do you have a guide for students who use SoftChalk lessons?
  3. Blackboard Vista/Campus Edition (WebCT) Do you have a guide for students who use SoftChalk lessons?
  4. Angel Do you have a guide for students who use SoftChalk lessons?
  5. Moodle Do you have a guide for students who use SoftChalk lessons?
  6. Desire2Learn Do you have a guide for students who use SoftChalk lessons?
  7. Other Do you have a guide for students who use SoftChalk lessons?
  8. Sakai Do you have a guide for students who use SoftChalk lessons?
  9. BrainHoney Do you have a guide for students who use SoftChalk lessons?
  10. Moodle Where can I find instructions on uploading my SoftChalk lesson to Moodle?
  11. Blackboard Academic Versions 7 and 8 What web browsers should I use when viewing SoftChalk lessons? Is the Chrome browser supported?
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  1. Activities, QuizPoppers and TextPoppers
  2. Can I put multiple questions into a QuizPopper?
  3. Can I keep track of the time it takes a student to complete an activity?
  4. How do I add groups of quiz questions?
  5. How do I put a larger image into the Hot Spot activity?
  6. My activity appears cut off (part of the screen or information is missing) when I preview my lesson in a web browser. For instance, part of my crossword puzzle is missing. What should I do?
  7. I have SoftChalk 5 and am viewing my lessons with Internet Explorer 8. Some of my TextPoppers are not showing up. What should I do?
  8. How do I access the Equation Editor within a QuizPopper or TextPopper?
  1. Media and Hyperlinks
  2. What is the difference between linking and embedding media in a lesson?
  3. I'm having trouble with media (e.g. .wmv files) playing in Firefox. What should I do?
  4. What types of media can I use in a SoftChalk lesson?
  5. Are there limits on the size of a media (audio or video) file that I can put into my lesson?
  6. I'm using the QuickTime Player to play my media files with my web browser. Some of the media files won't play. What should I do?
  7. When I try to bring up a page with embedded media in Internet Explorer (IE), I get a message about IE restricting active content. What should I do?
  1. Conversion of Word, PDF and Web Files
  2. How do I convert my PDF file into a SoftChalk lesson?
  3. How do I convert my Word document into a SoftChalk lesson?
  4. How do I convert my Web page into a SoftChalk lesson?
  1. Miscellaneous
  2. How do I put a poll or survey into a SoftChalk lesson?
  3. How do I edit the HTML source code for my lesson?
  4. Is there an issue with saving SoftChalk lessons to a Dropbox account?
  5. Why doesn't my SoftChalk lesson zip package open when I choose File/Open Packaged Lesson?
  6. I created a lesson using an earlier version of SoftChalk and included the ScoreTracker feature. Now, when I open the lesson in SoftChalk Create, I can't remove the Submit to ScoreTracker information. What should I do?
  7. I am having trouble saving my lesson. I am getting a Page Writer error message. What should I do?
  8. Do I need to be connected to the internet to work in SoftChalk?
  9. Where can I find instructions on publishing a link to my SoftChalk lesson to the MERLOT site?
  10. How do I add a row to a table? How do I add a column to a table?
  11. Does SoftChalk have a scenario branching or case study feature?
  1. Lesson Options and Styles
  2. Can I modify the styles that come with SoftChalk? Can I create my own style?
  3. How do I add a Table of Contents to my lesson?
  4. How do I get text to display in the heading area of my lesson page?
  5. How do I remove the page numbers on the navigation bar at the top of my lesson page?
  1. Accessibility
  2. Does SoftChalk have a guide discussing SoftChalk's accessibility compliance? Does SoftChalk have a VPAT (Voluntary Product Evaluation Template)?
  3. My students use JAWS 13 as the screenreader software to view SoftChalk lessons. Is there an additional step for reading TextPoppers in the SoftChalk lesson for this version of JAWS?

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