Support Center

Welcome to our SoftChalk Support Center. Everything you've ever wanted to know about our products and services is available here via browse or search.
  • FAQsBrowse or search the FAQs / Knowledge Base at the left for a wide variety of solutions. At the top left, please notice the Advanced Search option.
  • Request SupportSubmit a Request to our service representatives. (This request can be a question, bug report or enhancement suggestion.) You can track the status of your Request under My Requests at the top.
  • GuidesDownload our Installation Guide, User Guide and Learning Management Integration Guides.

    Blackboard Administrators only: Download our SoftChalk Blackboard Building Blocks (for Blackboard Academic Versions 7 and 8 and Blackboard Learn 9 and 9.1).
  • TroubleshooterTake a step by step tour to find your answer.
  1. ViewedMost Popular Topics
  2. 3217How do I quickly learn to create lessons with SoftChalk?
  3. 2799How do I upload my SoftChalk lesson into my learning management system (Angel, BrainHoney, Blackboard, Instructure Canvas, CourseSites by Blackboard, Desire2Learn (D2L), eCollege, Moodle or Sakai)?
  4. 2149Do you have a guide explaining how to put my PowerPoint content into a SoftChalk lesson?
  5. 1859I am a faculty member. Where can I find instructions on uploading my SoftChalk lesson to Blackboard 9.0 or Blackboard 9.1?
  6. 1754I have a Macintosh running OS 10.5.8 (Leopard). When I install SoftChalk Create and click on the SoftChalk 8 icon, the application doesn't open. What should I do?
  1. Most Recent Topics
  2. 6/14/2013How do I receive an email notification if there is a scheduled downtime for SoftChalk Cloud or an unexpected disruption of services with SoftChalk Cloud?
  3. 6/14/2013I have a Macintosh running OSX 10.8 (Mountain Lion). Since installing the most recent system update I can no longer launch SoftChalk Create using Safari. When I try to launch SoftChalk Create I receive the following error message: "jnlp.jnlp can't be opened because it is from an unidentified developer." What should I do?
  4. 6/14/2013I have a Macintosh running OSX 10.8 (Mountain Lion). Since installing the most recent system update I can no longer launch SoftChalk Create using Safari. When I click the Create Content button on the SoftChalk website, nothing happens. What should I do?
  5. 6/14/2013What is the latest update for SoftChalk Create? How do I find out if I have the latest update?
  6. 6/14/2013My institution has Blackboard Service Pack 8 or lower. Does my Blackboard system administrator need to take any additional steps after the SoftChalk Cloud system upgrade on June 18, 2013?
  1. My Recent Topics
  2. You do not currently have any "My Recent Topic" information. You will see your most recent viewed topics when you begin to browse the Knowledgebase