Support Center

SoftChalk FAQs

NOTICE: You can search our SoftChalk FAQs here but please note that our main SoftChalk Support site has moved to:

https://softchalk.com/support

On our new support site above, you'll find links to our user guides, video tutorials and short courses. We hope you enjoy our new support site!
  1. Most Popular Topics
  2. When I click on a lesson link that should connect to the SoftChalk ScoreCenter, my lesson is not connecting? What should I do?
  3. I have recently updated my Java and now receive one of the following errors: 1. Error: Could not find Java SE Runtime Environment. 2. Error: Could not find java.dll 3. Error: Registry key 'Software\JavaSoft\Java Runtime Environment'\CurrentVersion' has value '1.8', but '1.7' is required. What should I do?
  4. I am having trouble viewing embedded YouTube and Vimeo videos in my SoftChalk lessons. What should I do?
  5. How do I link to or upload my SoftChalk lesson in my learning management system - Blackboard, Brightspace by D2L (Desire2Learn), Buzz (by Agilix - formerly BrainHoney), Canvas (by Instructure), eCollege, Jenzabar, Moodle, Sakai, or Schoology?
  6. How do I quickly learn to create lessons with SoftChalk Create?
  1. Most Recent Topics
  2. 06/08/2017I have a Macintosh running OS 10.8 (Mountain Lion). When I try to install SoftChalk Create (Desktop Version), I get an error: "SoftChalk9.app" can't be opened because it was not downloaded from the Mac App Store. What should I do?
  3. 04/28/2017How do I use the My Files feature to put an item in SoftChalk Cloud and reference that item in other lessons?
  4. 02/16/2017I see that SoftChalk Create has a number of activities and quiz items. Do you have a list of which items can be scored and which items are for presentation?
  5. 02/14/2017How do I use an external monitor with the Surface Pro and SoftChalk Create?
  6. 02/13/2017Where can I use Cloud Learning content?
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