Support Center

Welcome to our Support Center. Everything you've ever wanted to know about our products and services is available here via browse or search.

If you're interested in using the LTI feature with SoftChalk Cloud, please click on Guides below to find the Learning Management System Guide for your institution.
  • FAQsBrowse or search the FAQs / Knowledge Base at the left for a wide variety of solutions. At the top left, please notice the Advanced Search option.
  • Request SupportSubmit a Request to our service representatives. (This request can be a question, bug report or enhancement suggestion.) You can track the status of your Request under My Requests at the top.
  • GuidesDownload our Installation Guide, User Guide and Learning Management Integration Guides. <br><br>Blackboard Administrators only: <a class="featureLink" href="" target="_parent">Download our SoftChalk Blackboard Building Blocks</a> (for Blackboard Academic Versions 7 and 8 and Blackboard Learn 9 and 9.1).
  • TroubleshooterTake a step by step tour to find your answer.
  1. Most Popular Topics
  2. I have recently updated my Java and now receive one of the following errors: 1. Error: Could not find Java SE Runtime Environment. 2. Error: Could not find java.dll 3. Error: Registry key 'Software\JavaSoft\Java Runtime Environment'\CurrentVersion' has value '1.8', but '1.7' is required. What should I do?
  3. I am having trouble viewing embedded YouTube and Vimeo videos in my SoftChalk lessons. What should I do?
  4. How do I link to or upload my SoftChalk lesson in my learning management system - Blackboard, Brightspace by D2L (Desire2Learn), Buzz (by Agilix - formerly BrainHoney), Canvas (by Instructure), eCollege, Jenzabar, Moodle, Sakai, or Schoology?
  5. How do I quickly learn to create lessons with SoftChalk Create?
  6. Do you have a guide explaining how to put my PowerPoint content into a SoftChalk lesson?
  1. Most Recent Topics
  2. 10/20/2016I am an instructor. The attempts for my students appear as incomplete in the ScoreCenter area for my lessons. When I try to complete an attempt for a student, I get a message that this attempt could not be completed. What should I do?
  3. 10/20/2016When I try to complete a ScoreCenter lesson by clicking the Finish button at the end of the lesson, I just see a spinning icon. What should I do?
  4. 10/10/2016When I click on a lesson link that should connect to the SoftChalk ScoreCenter, my lesson is not connecting? What should I do?
  5. 09/26/2016What is the latest update for SoftChalk Create? How do I find out if I have the latest update?
  6. 08/26/2016What types of media can I use in a SoftChalk lesson?
  1. My Recent Topics
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