Support Center

Welcome to our SoftChalk Support Center. Everything you've ever wanted to know about our products and services is available here via browse or search.
  • FAQsBrowse or search the FAQs / Knowledge Base at the left for a wide variety of solutions. At the top left, please notice the Advanced Search option.
  • Request SupportSubmit a Request to our service representatives. (This request can be a question, bug report or enhancement suggestion.) You can track the status of your Request under My Requests at the top.
  • GuidesDownload our Installation Guide, User Guide and Learning Management Integration Guides.

    Blackboard Administrators only: Download our SoftChalk Blackboard Building Blocks (for Blackboard Academic Versions 7 and 8 and Blackboard Learn 9 and 9.1).
  • TroubleshooterTake a step by step tour to find your answer.
  1. ViewedMost Popular Topics
  2. 3061How do I quickly learn to create lessons with SoftChalk?
  3. 2607How do I upload my SoftChalk lesson into my learning management system (Angel, BrainHoney, Blackboard, Instructure Canvas, CourseSites by Blackboard, Desire2Learn (D2L), eCollege, Moodle or Sakai)?
  4. 2062Do you have a guide explaining how to put my PowerPoint content into a SoftChalk lesson?
  5. 1763I am a faculty member. Where can I find instructions on uploading my SoftChalk lesson to Blackboard 9.0 or Blackboard 9.1?
  6. 1608I have a Macintosh running OS 10.5.8 (Leopard). When I install SoftChalk Create and click on the SoftChalk 8 icon, the application doesn't open. What should I do?
  1. Most Recent Topics
  2. 5/16/2013What is the ScoreCenter feature in SoftChalk? Do you recommend that I use this feature rather than SCORM to collect scores from my students in the Blackboard Grade Center?
  3. 5/15/2013I have a SoftChalk CONNECT Free account, which will expire July 1, 2013. How do I purchase a subscription to SoftChalk Cloud? If I choose not to purchase a subscription, how do I download content from my account?
  4. 5/15/2013I have a Macintosh running OSX. When I launch SoftChalk Create from the website my browser downloads a file called jnlp.jnlp. Clicking this file launches another program (Adobe Illustrator, Dreamweaver, etc) instead of SoftChalk Create. What should I do?
  5. 5/14/2013What is the latest update for the web launch version of SoftChalk (SoftChalk Create)? How do I find out if I have the latest update?
  6. 5/2/2013What is the latest update for SoftChalk Create? How do I find out if I have the latest update?
  1. My Recent Topics
  2. You do not currently have any "My Recent Topic" information. You will see your most recent viewed topics when you begin to browse the Knowledgebase

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