We have found that if there are multiple versions of Java installed on the computer the above errors do occur.
Please try the following:
- From your desktop, click on the Start Menu (or Start ball) at the lower left of your screen.
- Go to the Control Panel.
- Click on Programs and Features.
- Select Java and click Uninstall. IMPORTANT: You must uninstall ALL instances of Java.
- IMPORTANT: Restart your computer.
- Install Java from the link http://java.com/en/download/index.jsp (A jxpiinstall.exe file will download to your computer. Click on this file to install Java.)