I am a SoftChalk Cloud user. I installed Create and see a SoftChalk Create shortcut on my desktop. I clicked on the SoftChalk Create shortcut and nothing happened. What should I do?

I am a SoftChalk Cloud user. I installed Create and see a SoftChalk Create shortcut on my desktop. I clicked on the SoftChalk Create shortcut and nothing happened. What should I do?

You may have an issue with associating Java with the SoftChalk jar files. Please see the information below.
  • Did you install SoftChalk Create for the current user?  If so, please follow the instructions below:
    • Open your folder C://Users/USERNAME/AppData/Local/SoftChalk/Create (this is a hidden folder - you may need to set to view hidden folders.)
    • Right-Click on the file runLB.jar and choose Open with, select Java(TM) Platform SE Binary and click OK.
    • If you do not see Java(TM) Platform SE Binary, then you may need to install Java from Java.com.
  • Did you install SoftChalk Create for all users?  If so, please follow the instructions below:
    • Open your folder C://Program Files/SoftChalk/Create
    • Right-Click on the file runLB.jar and choose Open with, select Java(TM) Platform SE Binary and click OK.
    • If you do not see Java(TM) Platform SE Binary, then you may need to install Java from Java.com.

For more details on SoftChalk Cloud and how to get started, please see the FAQ:

How do I get started with SoftChalk Cloud?, the SoftChalk Cloud Quick Start Guide, the SoftChalk Cloud Guide and the SoftChalk Cloud website.

Topic Information
  • Topic #: 15113-1775
  • Date Created: 11/17/2016
  • Last Modified Since: 02/13/2017
  • Viewed: 66