Support Center

SoftChalk FAQs

NOTICE: You can search our SoftChalk FAQs here but please note that our main SoftChalk Support site has moved to:

https://softchalk.com/support

On our new support site above, you'll find links to our user guides, video tutorials and short courses. We hope you enjoy our new support site!
  1. Most Popular Topics
  2. When I click on a lesson link that should connect to the SoftChalk ScoreCenter, my lesson is not connecting? What should I do?
  3. I have recently updated my Java and now receive one of the following errors: 1. Error: Could not find Java SE Runtime Environment. 2. Error: Could not find java.dll 3. Error: Registry key 'Software\JavaSoft\Java Runtime Environment'\CurrentVersion' has value '1.8', but '1.7' is required. What should I do?
  4. I am having trouble viewing embedded YouTube and Vimeo videos in my SoftChalk lessons. What should I do?
  5. How do I link to or upload my SoftChalk lesson in my learning management system - Blackboard, Brightspace by D2L (Desire2Learn), Buzz (by Agilix - formerly BrainHoney), Canvas (by Instructure), eCollege, Jenzabar, Moodle, Sakai, or Schoology?
  6. How do I quickly learn to create lessons with SoftChalk Create?
  1. Most Recent Topics
  2. 02/21/2018What is the latest update for SoftChalk Create? How do I find out if I have the latest update?
  3. 02/14/2018I am unable to receive updates to SoftChalk Create -- when I try to Check for Updates I receive the error message, "Cannot update because the update properties could not be loaded."
  4. 11/02/2017How to apply a style to your lesson.
  5. 08/09/2017I have a SoftChalk Cloud account and I accidentally deleted a lesson. How can I recover deleted content?
  6. 06/08/2017I have a Macintosh running OS 10.8 (Mountain Lion). When I try to install SoftChalk Create (Desktop Version), I get an error: "SoftChalk9.app" can't be opened because it was not downloaded from the Mac App Store. What should I do?
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